Privacy Statement

Privacy Statement – Special Eyewear B.V.
Last updated: March 13, 2026

1. Controller.

Special Eyewear B.V. attaches great importance to the protection of your personal data. In this privacy statement, we explain what data we collect, why we process it and how we handle it.

Special Eyewear B.V. processes personal data in accordance with the General Data Protection Regulation (AVG).

Special Eyewear B.V.
Hogewoerd 115
2311 HJ Leiden
Netherlands

E-mail: info@specialspex.com

Chamber of Commerce: 77721993
VAT: NL861109028B01

Special Eyewear B.V. is responsible for the processing of personal data as described in this statement.

2. What personal data we process

We process personal data that you provide to us yourself when you use our website, place an order or contact us.

These may include:

– name
– address details
– e-mail address
– phone number
– payment details
– order details
– information you provide yourself via e-mail, chat or contact form
– any eyeglass strength or optical data when required to provide prescription glasses

3. Why we process personal data

We process your personal data for the following purposes:

– processing and shipping orders
– supplying prescription glasses and optical devices
– providing personalized advice on products
– responding to questions or requests via e-mail or contact form
– improving our website and services
– complying with legal obligations, such as administration and tax laws

4. Legal basis for processing

We process personal data on the basis of one of the following legal bases:

– performance of an agreement (e.g., an order)
– legal obligation (e.g., tax records)
– consent (e.g., marketing or cookies)
– legitimate interest (such as improving our services)

5. Retention periods

We do not retain personal data longer than necessary for the purpose for which it was collected.

In general, we use the following retention periods:

– order and invoice data: minimum 7 years (tax retention obligation)
– contact requests: maximum 2 years
– customer data: as long as necessary for service and warranty purposes

6. Sharing personal data with third parties

We share personal data with third parties only when necessary for our services or when we are required to do so by law.

This can happen, for example, with:

– delivery services
– payment providers (such as Klarna, PayPal, credit card companies)
– IT service providers and hosting parties
– parties that analyze or improve our website
– Trusted Shops for customer reviews and buyer protection

We enter into processing agreements with companies that process your data on our behalf to ensure your privacy.

7. Cookies and website use

Our website uses cookies and similar techniques to make the website function properly and to gain insight into website usage.

On your first visit to our website, you can use our cookie tool to indicate which cookies you want to accept. More information about this can be found in our cookie statement.

8. Data of minors

Our website and services are not directed to persons under the age of 16 without parental or guardian consent.

If you believe that we have collected personal data from a minor without consent, please contact us at info@specialspex.com. We will delete this data as soon as possible.

9. Personal data security

Special Eyewear B.V. takes appropriate technical and organizational measures to protect personal data from loss, misuse or unauthorized access.

If you suspect that your information is not properly secured or is being misused, please contact us immediately at info@specialspex.com.

10. Your rights

You have the right to:

– view your personal data
– have your data corrected
– have your data deleted
– limit the processing of your data
– object to processing
– have your data transferred (data portability)

A request can be sent to info@specialspex.com.

We will respond as soon as possible, but no later than one month.

11. Complaints

Do you have a complaint about how we handle your personal data? If so, please contact us first at info@specialspex.com.

In addition, you have the right to file a complaint with the Personal Data Authority at:
www.autoriteitpersoonsgegevens.nl

12. Changes

Special Eyewear B.V. may amend this privacy statement when necessary, for example, in response to changes in legislation or our services. The most current version can always be found on our website.

13. Transfer of personal data outside the EU

In some cases, personal data may be processed by parties based outside the European Economic Area (EEA), such as when we use international software services.

When personal data is processed outside the EEA, we ensure that this is done in accordance with applicable privacy laws. This is done, for example, by using:

– European Commission adequacy decisions
– Standard Contractual Clauses
– other appropriate safeguards that comply with the AVG

This ensures that your personal data remains well protected outside the EU.

14. Automated decision-making

Special Eyewear B.V. does not make decisions based on fully automated processing that could significantly affect individuals.

This means that decisions affecting you as a customer are always reviewed by an employee and not solely by an automated system.

15. Marketing and communication

We use your personal data for marketing purposes only when you have given your consent or when permitted by law.

You can unsubscribe from marketing communications at any time, such as through the unsubscribe link in an email or by contacting us at info@specialspex.com.